FAQ

Operating Environment & Recommended Operating Environment ・iPhone: Devices later than iPhone10 are recommended.・Android: Devices from 2018 onwards with AndroidOS 5.0 or higher are recommended.・Communication Environment: Playing in a Wifi environment is recommended. Especially when downloading AREA data or playing via streaming, please make sure to do so in a Wifi environment. It is possible to play using mobile communication, but please use it at your own risk, understanding the impact on data […]

Playing EASYTRIP by casting the screen to a TV is the most suitable play style for exercising.Many of the latest TVs come with features that allow you to mirror your smartphone screen onto the TV.Even if not supported, you can quickly set it up by connecting an affordable device to your TV. What You Need to Play EASYTRIP on TV You will need one of the following: ・A TV compatible with smartphone […]

EASYTRIP features a VR mode, offering the most immersive experience, making you feel as if you are actually at the location. To play in VR mode, you will need VR goggles. VR goggles available on online stores like Amazon at affordable prices are sufficient. There are many types of VR goggles that can hold smartphones, but as there are differences in size and performance, please choose the appropriate one. It is recommended […]

EASYTRIP can be played offline. Please use it when you are out and about, traveling, or in places without an internet environment. ＊When playing offline, you cannot play AREA via streaming. Please download AREA in advance or use your own videos for play. ＊There are time or number of uses restrictions for offline play. Examples of Anticipated Use Cases General play in places without an internet environmentPlaying while actually checking the destinations […]

Initially, we considered a freemium model supported solely by ad displays for development, but we had to give up due to high server costs.Specifically, even with rental server companies that advertise unlimited bandwidth, it turned out that almost all companies force a change to a more expensive plan or stop the service when the actual data traffic increases.Therefore, for EASYTRIP, which distributes videos with resolutions of 4K and above, the data traffic […]

AREA refers to the set of video data and related data for playing applications, officially provided by EASYTRIP. Classification Explanation There are four main types of AREA: ・Free AREA: An AREA that can be played from the start of the app. By playing in this AREA, you can accumulate Mileage and use the accumulated Mileage to obtain Mileage AREA. ・Mileage AREA: An AREA obtained by consuming Mileage, which is an in-app point […]

At EASYTRIP, calorie consumption is calculated based on the height and weight you have registered.As with all other exercise apps and exercise equipment, the display of calories burned through exercise is for reference only.We kindly ask for your understanding.

Thank you for considering an inquiry.Before making an inquiry, please read and understand the following notes: Notes: ・For inquiries about payments other than the in-app currency of EASYTRIP, please contact the respective platforms. Requests for refunds also require contacting the platforms. ・Please refrain from contacting us with suggestions for EASYTRIP’s services to avoid legal issues. Please understand and cooperate that any content sent will be treated as if the sender has already […]

The downloaded AREA data can be deleted from the AREA STATUS LIST. For more details, please review the　AREA STATUS LIST　section.

Payment is made using the platform’s system, and various mechanisms such as credit cards and cashless payments are also involved.Therefore, any requests for refunds of products purchased can only be handled by the platform side.We apologize for the inconvenience, but please contact the respective platforms for inquiries regarding actual payments. The following are the issues that can be addressed within EASYTRIP: ・Inquiries about fraudulent processing of Tip settlements after purchasing Tips.・Inquiries regarding […]