FAQ

At EASYTRIP, calorie consumption is calculated based on the height and weight you have registered.As with all other exercise apps and exercise equipment, the display of calories burned through exercise is for reference only.We kindly ask for your understanding.

Thank you for considering an inquiry.Before making an inquiry, please read and understand the following notes: Notes: ・For inquiries about payments other than the in-app currency of EASYTRIP, please contact the respective platforms. Requests for refunds also require contacting the platforms. ・Please refrain from contacting us with suggestions for EASYTRIP’s services to avoid legal issues. Please understand and cooperate that any content sent will be treated as if the sender has already […]

The downloaded AREA data can be deleted from the AREA STATUS LIST. For more details, please review the　AREA STATUS LIST　section.

Payment is made using the platform’s system, and various mechanisms such as credit cards and cashless payments are also involved.Therefore, any requests for refunds of products purchased can only be handled by the platform side.We apologize for the inconvenience, but please contact the respective platforms for inquiries regarding actual payments. The following are the issues that can be addressed within EASYTRIP: ・Inquiries about fraudulent processing of Tip settlements after purchasing Tips.・Inquiries regarding […]

Unfortunately, due to the platform’s system, it is not possible to cancel the SupporterCard from the application. We apologize for the inconvenience, but please review the following and proceed with the cancellation according to the platform’s procedure. Cancellation Procedure For iOS: 1.From the home screen of your device, find and open the Settings app.2.Tap on your name.3.Tap on the EASYTRIP SupporterCard subscription.4.Tap on “Cancel Subscription.” For Android: 1.Open the Google Play app.2.Tap […]

When posting or publishing on media such as social networks on the internet, where an unspecified number of people can view, please adhere to the following principles. ＊As long as the following principles are adhered to and the rights of the parties involved are not infringed, customers do not need to confirm with our company each time they post. ・We do not permit any defamation or offensive remarks concerning all parties involved […]

When you change your device, you can continue to use the service by transferring your data. Please note there are important points to consider during data transfer, and we kindly ask for your understanding and cooperation. Important Points ・When transferring data, you must pre-register a password in the EASYTRIP application of the original device. ・There are data that can and cannot be transferred. Please check the announcement content at the time of […]

Please observe the following principles when posting or posting on social networking sites on the Internet or other media that can be viewed by a large number of unspecified people.(As long as the following principles are observed and the rights of the parties involved are not infringed, there is no need for you to check with us each time you publish your work.) We do not allow any slanderous or offensive remarks […]